Image: Todd Hasselton/CNBC
State of Repair is Motherboard's exploration of DIY culture, device repair, ownership, and the forces fighting to lock down access to the things you own.
Advertisement
Mark Gurman, who reviews tech for Bloomberg, noted that the phone comes with a protective film layer but that he removed it. “Samsung says you are not supposed to remove it,” Gurman tweeted. “I removed it, not knowing you’re not supposed to (consumers won’t know either). It appeared removable in the left corner, so I took it off. I believe this contributed to the problem.”
Todd Haselton at CNBC had similar problems, but had not removed the protective film.
"A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter," a Samsung spokesperson told Motherboard in an email. "Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.”