But the problem had started at least 20 minutes earlier, and parents were feeling betrayed (and mad):We're investigating a service outage with the Nest mobile and web app, and the team is working on a fix. Details to come.
— Nest Support (@nestsupport) September 8, 2015
Just joining in on the #nest outage fury. All you parents rethinking @nest as baby monitor, I hear you tho I may not hear my crying baby
— Jessica Marmor Shaw (@jessmarmor) September 8, 2015
Doesn't make you feel good when the @nest is your baby monitor & the service is down. #fail @nestsupport it's a terrible app to begin with!
— Stephanie Uchima (@preppy_chic) September 8, 2015
Nothing on the @nest feed about their massive #dropcamoutage. Does that mean they are headed over to watch my baby sleep for me?
— Laura Ciampa (@LCHRH) September 8, 2015
Nest's support Twitter account had some advice for users: "we'd recommend trying later today or tomorrow at the latest."Nest's thermostats and other products work by connecting to the Wi-Fi in your home and they sync to its cloud service. They are controllable on the unit themselves, and also, in the case of the thermostats, by an app on your phone. I've had Nests in my house for almost a year. Most of the time, they function as advertised, allowing me to change the temperature of various zones from my iPhone. Occasionally, though, there are connection problems: the app doesn't sync to the wall unit, and I can't change the temperature from 74 to 72. This is an annoyance at worst, especially as the wall units have a backup which allows you to control your home's temperature even in the event that your app isn't working.Nest Cams, however, only operate when the company's cloud service is working, meaning parents had no recourse but to wait.But an outage on your baby monitor, even for a few minutes, with no backup unit—especially if you happen to be away from home and your child is with a babysitter—is potentially very alarming..@nestsupport Can't access any of my @nest products via mobile? Regretting decision to use nestcam as baby monitor. #nest #ThereIsNoOff
— Mark Hill (@TechMSH) September 8, 2015
@werdelin There was a brief outage, but it's stabilized now. Give us a call if you're still having issues: http://t.co/GwtLp0UJHK
— Nest Support (@nestsupport) September 8, 2015