GoPuff/YouTube
On the Clock is Motherboard's reporting on the organized labor movement, gig work, automation, and the future of work.
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To make matters worse, glitches with GoPuff's payment system are frequent, workers say. As recently as last week, GoPuff experienced a major outage that caused paychecks to be delivered four days late—a huge problem for GoPuff workers who live paycheck-to-paycheck. Workers say these incidents require emailing the largely unresponsive driver support team, rather than contacting a human resources department that large employers offer. "We get the worst of both worlds," the GoPuff petition reads. "Many of us depend on the flexibility of gig work to accommodate caretaking needs, disabilities, and other jobs. But on GoPuff, we can be terminated for missing a single shift, with no protection or sick time."Do you have a tip to share with us about GoPuff or the gig economy? Please get in touch with the reporter, Lauren, via email lauren.gurley@vice.com or text/Signal 201-897-2109.