customer service
Airline Wouldn’t Let These Passengers Off the Plane, So They Called the Cops
“I wasn't surprised people called the cops. It was getting out of control.“
A Week Later, Hacked Spyware Vendors Haven't Warned Their 130,000 Customers
An alleged email apparently shows one employee explicitly telling staff not to warn customers the company was hacked.
This Restaurant Only Has One Employee
This chef is the owner, cook, dishwasher, and sommelier and hasn't gone crazy yet.
People from the Service Industries Tell Us About Their Worst Ever Customers
"There were many instances of games consoles being traded in with incredibly abrasive screen names left on them or porn DVDs in the drive."
Watch This Furious Dude Go on a Phone-Smashing Rampage Inside an Apple Store
Going to the Apple store can be a highly stressful experience.
The History of the Call Center Explains How Customer Service Got So Annoying
It seems like we’ve been dealing with frustrating call centers forever. But, as it turns out, customer service via phone is a relatively recent phenomenon.
We Asked People About the First Time They Got Fired
"I was hacking away, and then the sound changed and I looked down and I was just sawing into my own thumb. There was blood everywhere."
Price Matching Concerns Prompt Amazon Shoppers to Seek Alternatives
Online deal hunters don't need to rely on Amazon's largesse to stretch their money.
This Bot Will Tweet at Comcast Whenever Your Internet Is Slower Than Advertised
One subscriber used a Raspberry Pi and Twitter to let Comcast know every time its internet has failed him.
Amazon Could Be Giving Out Your Home Address to Strangers
A blogger claims the online chat support gave out a blogger’s home address to strangers three times.